We provide a number of services to our clients, including: Systems Integration, Training, Product Support and Hosting. Our goal is to provide reliable and quality services that will solve your technology and business problems.
We understand that this is the first and the most critical step before an active engagement. While we have extensive experience in mapping customer’s business processes into both the product process maps and with the industry best practices, our differentiation stems from the fact that the core team engaged in the consulting phase will also be responsible for project scoping and project governance leading to better accountability. This is always a gap in any engagement and often leads to fitting a square peg into a round hole. We are cognizant of this fact and do feel the need for resource continuity at every stage in the engagement. Our consulting services include assessing organization readiness, mapping (as-is / to-be), RoI Calculation, align / re-align the process to meet the corporate strategy and product selection.
The critical success factors for any implementation are as follows:-
- getting the configuration right
- planning for data migration and
- educating the end-users about the new environment
Our configurators are well trained to transform the business process into product maps with minimal customization. While we strive to use data migration tools provided by the product vendor to reduce complexity, our technical team have built custom migration tools which can be used in complex situations. Finally, we go that extra mile to keep our end-user training as effective as possible. This will typically align with the customer’s change management process.
This is our sweet spot. By the virtue of supporting numerous customers across verticals, our consultants have created a knowledge repository of the typical processes and the potential problems associated with them in a typical BRM/ERP/CRM/ECommerce implementation. This helps us in committing aggressive service levels to our customers and more importantly honouring them. Depending on the business criticality and the cost of maintenance, we propose support models. Our support models have been defined with the business need in mind and not the price we would be expecting.
Need an extra hand? As Staff Augmentation Services, we offer certified and experienced Open Source Professionals as per your temporary or permanent requirements While sudden overburdening of your existing staff is bound to decrease their work quality, at the same time, outsourcing sometimes leads to lack of communication between you and the employees of the Outsourced Company. Our one-stop-shop does not only give you with solutions to your technical requirements but also provides you with the right person for its implementation and maintenance. Whether your requirements are temporary or permanent, we offer certified and experienced Open Source professionals in the form of Staff Augmentation Services. You won’t have to recruit them, train them or incur any administrative expenses yet they will work exclusively on your projects.